Shipping & Cancellation

Peppily ("we" and "us") operates the website (www.peppily.in) ("Website"). By placing an order through this Website, you agree to the following terms and conditions. These terms are provided to ensure mutual understanding and agreement between both parties while safeguarding and setting expectations for our service.

While we strive to maintain accurate stock counts on our website, occasional discrepancies may occur. In such cases, if we cannot fulfill all your items at the time of purchase, we will ship the available products and promptly contact you. You can choose to await restocking of the back-ordered item or request a refund.

Dispatch and Delivery Timeline:

Orders are typically dispatched within 2 business days of order placement. Please note that unforeseen circumstances may cause certain orders to experience delays.

Once your order is dispatched, you can expect delivery within 4-7 business days. Our warehouse operates from Monday to Friday during standard business hours, with exceptions on national holidays when the warehouse remains closed. Despite these exceptions, we make every effort to minimize shipment delays and ensure your order reaches you as quickly as possibl

Tracking Notifications:

Upon dispatch, customers will receive a tracking link to monitor their shipment's progress, based on the latest updates provided by the shipping provider.

Order Cancellation Policy:

If you change your mind before your order has been dispatched, we can accept cancellations at any time. However, once the order has been dispatched, please refer to our refund policy for further assistance.

Change of Delivery Address:

Requests for changing the delivery address can be accommodated at any time before the order has been dispatched.

For all customer service inquiries and assistance, please reach out to us at care@peppily.in