Customer Care & FAQs

To place an order, simply browse our collection, select your desired items, and proceed to checkout by providing your details and payment information.

We accept various payment methods, including credit/debit cards, net banking, and digital wallets, ensuring a smooth and secure checkout experience.

We strive to process and dispatch orders promptly. Delivery times may vary depending on your location, but we aim to deliver within 7 to 10 business days.

Currently, we only offer shipping within India. International shipping services are not available at the moment.

If your order has not been shipped or delivered within the specified 10-day timeframe, please contact our customer care team at care@peppily.in. They will investigate the issue and provide you with a resolution, ensuring your satisfaction with your purchase.

Our warranty covers silver jewelry for 6 months from the 8th day of purchase. It includes only plating issues and excludes any other issues such as damage or defects, etc.

To avail the warranty, please write to our customer care team at care@peppily.in with your purchase details. They will guide you through the warranty claim process.

Yes, it's essential to retain the original invoice as proof of purchase to avail warranty services.

Yes, plating services during the warranty period are absolutely free; however, customers are responsible for the pickup and return courier charges. The prices will be provided by our customer care team during the request process.

Yes, in most cases. Please note that this service is not applicable to certain products such as multitone jewelry, oxidized jewelry, pearls, beads, and similar items. Ensure you check the details with our customer care team before shipping for warranty services.